Refund Policy
Last updated: November 2026
1. Refund Window
Steady Ledger offers a 30-day refund window from the date of purchase. Any refund request received within this period will be honored, subject to the conditions described below.
2. How to Request a Refund
To request a refund, send an email to support@steadyledger.online with the following information:
- The email address used at the time of purchase
- The approximate date of purchase
- The order number or transaction ID, if available
No reason for the refund is required. Requests that include the information above are processed more quickly.
3. Processing Time
Refund requests are typically acknowledged within 1–2 business days. Once a refund is approved, the refund is submitted to the payment processor. The time for the refund to appear on the purchaser's statement depends on the payment method and financial institution, but is generally 5–10 business days from the date of approval.
4. Method of Refund
Refunds are issued to the original payment method used at the time of purchase. Steady Ledger cannot issue refunds to a different payment method, account, or individual than the one used for the original transaction.
5. Access After Refund
Upon issuance of a refund, access to the purchased digital publication is revoked. Any content downloaded or accessed prior to the refund remains subject to the intellectual property provisions in the Terms of Use.
6. Requests Outside the Refund Window
Requests received after the 30-day refund window are evaluated on a case-by-case basis. Steady Ledger is not obligated to issue refunds outside the stated window but may do so at its discretion.
7. Chargebacks
If a chargeback is filed with a payment provider before contacting Steady Ledger, the account associated with the purchase may be suspended pending resolution. Readers are encouraged to contact support@steadyledger.online before initiating a chargeback, as direct requests are typically resolved more quickly.
8. Preservation of Legal Rights
This refund policy does not limit or waive any consumer protection rights the purchaser may have under the laws of their jurisdiction, including but not limited to the right of withdrawal under Brazil's Código de Defesa do Consumidor (CDC, Art. 49) for purchases made outside of a commercial establishment.
9. Contact
For any questions about this refund policy, contact support@steadyledger.online.